DATA PROTECTION
We process your personal data exclusively within the framework of the provisions of the Austrian Data Protection Act and the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of natural persons when processing personal data, on the free movement of data and repealing Directive 95/46/EC) and the Data Protection Act.
As a user of our website, you agree to the data processing within the meaning of this declaration.
In the following we inform you about us and about the type, scope and purpose of the data collection and use as well as about your rights:
1. WHO WE ARE - RESPONSIBLE FOR DATA PROCESSING
The person responsible for data processing is the Strandhotel Kärntnerhof. You can reach us as follows:
Beach hotel Kaerntnerhof
Main Street 217 - 219
9570 Portschach
Tel: 0043 4272 2347
email: office@strandhotel-kaerntnerhof.at
UID: ATU 256 578 02
2. COLLECTION AND PROCESSING OF DATA
We process the personal data that you provide to us as a user of the website and/or as a customer, for example as part of an inquiry or registration or to conclude a contract. In addition, we process the data that you enter yourself when you make a reservation via third-party booking sites.
are the legal basis for data processing
The initiation and fulfillment of the contract in accordance with Article 6 (1) (b) GDPR. In order to be able to process your reservations and bookings to your complete satisfaction, we need your data.
Your consent in accordance with Art 6 Para 1 lit a GDPR as part of the registration. Legal Obligations
in accordance with Article 6 (1) (c) GDPR, which we must meet, such as statutory storage and documentation obligations.
Legitimate interests of our company within the meaning of Art. 6 Para. 1 lit f GDPR and legitimate interests within the meaning of Art. 6 Para inform you or invite you to events on a case-by-case basis.
3. USE AND DISCLOSURE OF PERSONAL INFORMATION
There is no automated determination of directly personal data on our website. Only if you actively enter personal data, e.g. B. your name, your address or e-mail address, you give us this data.
Insofar as you have made personal data available to us as a user of our website and/or customer, we use this exclusively for the following purposes:
- to answer your inquiries, e.g. B. regarding availability of hotel rooms and making reservations.
- to book hotel rooms online, for this purpose we collect and process the following personal data: Title (if provided by you), first name, last name, e-mail address and telephone number (to contact you regarding the booking) credit card details (name on card , card number, expiry date) Possibly different billing address and UID (if specified by you)
- if you want to create an online user account: e-mail address first name, last name
- to process contracts
- for the technical administration,
- for information about our services, invitations to events or to participate in competitions. Only with your separate consent will we use your data to send advertising, by e-mail, e.g. B. use of newsletters
- and on a case-by-case basis for customer surveys (e.g. on customer satisfaction).
Which data is collected can be seen from the respective input forms. By submitting such forms, you accept that we can communicate with you for the specified purpose by email or other means, if specified by you, in get in touch. The consent can be revoked at any time in writing. The data will not be shared with third parties.
This website does not create any personal user profiles.
Certain applications log your IP address temporarily. It is not possible for us to assign your IP address to other personal data, except in the cases described above if you have given us your data yourself.
Personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract processing or for billing purposes or if you as a user of the website and/or customer have given your prior consent. As a user of the website and/or customer, you have the right to revoke your consent at any time with effect for the future.
The stored personal data will be deleted if you, as a user of the website and/or customer, revoke your consent to storage and if your data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible for other legal reasons or will Data for billing and bookkeeping purposes are subject to the statutory retention obligation in accordance with the Federal Fiscal Code and are not affected by a request for deletion.
4. INFORMATION, CORRECTION, DELETION
Upon written request, we will be happy to inform you at any time about the personal data stored about you.
Please address your inquiries and concerns by e-mail to office@strandhotel-kaerntnerhof.at or contact us using the contact details given in point 1.
If your data processed by us is not correct, please inform us about it. We will correct this immediately and inform you about it. If you no longer want us to process your data, we ask you to inform us informally. We will of course delete your data immediately and inform you of this. If compelling legal reasons prevent deletion, you will be informed by us immediately.
In addition, you have the right to restriction of processing and data transfer. If you are of the opinion that we have violated Austrian or European data protection law when processing your data and have thereby violated your rights, we ask you to contact us so that we can clarify any questions. Of course, you also have the right to complain to the data protection authority or a European supervisory authority or to appeal to the courts.
5. AUTOMATED STORAGE OF INFORMATION (LOGFILES)
Server log files
In order to optimize this website in terms of system performance, user-friendliness and the provision of useful information about our services, the provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes the internet protocol address (IP address) of the requesting computer (including mobile devices), browser and language setting, operating system, referrer URL, your internet service provider and date/time.
A combination of this data with personal data sources is not carried out. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use, and to pass the data on to the law enforcement authorities should there have been a hack attack. Any further transfer to third parties does not take place.
6. COOKIES, SOCIAL PLUGINS AND OTHER THIRD PARTY ANALYTICS TOOLS
6.1 General information on cookies
Our website uses so-called "cookies" to make our offer more user-friendly, effective and secure.
A cookie is a small piece of data that can be placed on your hard drive. This record is generated by the web server to which you have established a connection via your web browser (e.g. Internet Explorer, Netscape Navigator) and then sent to you. The cookie allows you to be recognized when you visit the website without having to re-enter data that you have previously entered.
The information contained in the cookies is z. B. used to determine whether you are logged in or what data you have already entered, or to recognize you as a user when a connection is established between our web server and your browser. Most web browsers automatically accept cookies.
By using our website, you agree to the use of these cookies, provided that cookies are accepted according to your browser settings.
Two types of cookies are used on this website:
Session cookies: These are temporary cookies that remain in the cookie file of your browser until you leave our website and are automatically deleted at the end of your visit.
Permanent cookies: For better user-friendliness, cookies remain stored on your end device and allow us to recognize your browser on your next visit.
Third-party cookies come from providers other than the operator of the website. For example, they can be used to collect information for advertising, customized content and web statistics.
Most browsers are set by default to accept all cookies. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of our website may be restricted.
You can remove cookies stored on your PC yourself at any time by deleting the temporary internet files.
6.2 Use of data for services provided by Google Inc
Google LLC (formerly Google, Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA; hereinafter “Google”) has committed to complying with the EU-US Privacy Shield Agreement published by the US Department of Commerce regarding the Collection, use and storage of personal data from the member states of the EU. Google LLC, including its wholly owned U.S. subsidiaries, has certified that it adheres to applicable Privacy Shield Principles. You can view Google's Privacy Shield certification here. This applies to all Google services listed below.
a) Google Analytics
We use Google Analytics, a web analytics service provided by Google on the legal basis of overriding legitimate interest (analysis of website usage).
When you visit our website, a connection to the Google servers is established via software and data is transmitted to Google servers, some of which are located in the USA. Google Analytics also uses cookies to store information about website users and to analyze how users use the website. Google Analytics uses the following cookies: _gid (storage period one day), _ga (storage period two years), _gat (storage period one minute).
This website uses the "Activation of IP anonymization" function (ie that Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymous collection of IP addresses (so-called IP masking)) . As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.
According to Google, Google will use the information obtained to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. However, Google may transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of the website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your anonymized IP address) and from processing this data by Google by clicking on the following link (https://tools.google.com/dlpage/gaoptout?hl=de) Download and install available browser plug-in.
You can find more information on the terms of use and data protection under https://www.google.com/analytics/terms/de.html or. unter https://support.google.com/analytics/answer/6004245?hl=en.
b) Google Analytics Conversion Tracking (Google AdWords)
This website also uses Google Conversion Tracking. Google Adwords places a cookie on your computer if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Each Adwords customer receives a different cookie. This means that cookies cannot be tracked via the websites of Adwords customers. The information obtained using the conversion cookie is used to create conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers are informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not want to participate in the tracking process, you can also refuse the setting of a cookie required for this - for example via a browser setting that generally deactivates the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser so that cookies from the "www.googleadservices.com" domain are blocked. You can find Google's privacy policy here here.
Most of the time, when you use SSL search, Google's encrypted search function, the search terms are not sent as part of the URL in the referrer URL. However, there are some exceptions to this, for example if you use certain, less common browsers. Learn more about SSL Search here. Search queries or information in the referral URL may also be viewed via Google Analytics or an Application Programming Interface (API). Advertisers may also receive information about the exact search terms that triggered a click on an ad [source: https://policies.google.com/faq?hl=de , 05/11/2018].
c) Google Maps
This website uses Google Maps to display map information. When using Google Maps, Google also collects, processes and uses data about the use of the Maps functions by visitors to the website. For more information about data processing by Google, see Google's privacy policy at https://www.google.at/intl/de/policies/privacy/. There you can also change your settings in the data protection center so that you can manage and protect your data.
6.3 Use of data in Facebook services
Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") is for the EU-US Privacy Shield Framework with the US Department of Commerce regarding the collection and processing of personal data of advertisers on Facebook, customers or business partners in the European Union (“Partners”) with respect to advertising and measurement and the products and services described in the Facebook certification. To learn more about the Privacy Shield program, please go to https://www.privacyshield.gov/welcome. Facebook's data protection declaration regarding the EU-US Privacy Shield can be found here.
a) Facebook social plugin
Our offer may use social plugins (“plugins”) from Facebook. The plugins can be recognized by one of the Facebook logos (dark gray or black "f" on a light gray circle or white "f" on a blue tile, or the terms "Like", "I like" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.
If a user calls up a website of this offer that contains such a plugin, his browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser, which integrates it into the website. We therefore have no influence on the amount of data that Facebook collects with the help of this plugin and therefore inform users according to our level of knowledge:
The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we will inform you according to our level of knowledge. Facebook can connect this data to your Facebook account and also use it for its own advertising purposes, in accordance with Facebook's data usage guidelines https://www.facebook.com/about/privacy/. You can enable Facebook and its partners to place advertisements on and outside of Facebook. A cookie can also be stored on your computer for these purposes.
This consent may only be given by users who are older than 14 years of age. If you are younger, we ask that you ask your legal guardian for advice. Please click here if you wish to withdraw your consent: https://www.facebook.com/settings?tab=ads.
6.4 Twitter
Functions of the Twitter service are integrated on some of our pages. These functions are offered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Connect to Twitter" function when creating a user account, the websites you visit are linked to your Twitter account and made known to other users. This data is also transmitted to Twitter. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the data transmitted or how it is used by Twitter. For more information, see Twitter's privacy policy at http://twitter.com/privacy. You can change your data protection settings on Twitter in the account settings.